2015: A wake-up call for European banks
“What’s keeping financial services executives awake at night?”
In today’s demanding market conditions the question at the heart of our annual EMEA survey is more relevant than ever.
What do customers want? Is it time to change the business model? What about the headcount?
2014 was another tough year for financial services. But with 30% of respondents considering changing their current business model; a close split between those intending to reduce, increase and maintain the headcount; and nearly 60% of participants citing innovation as a major driver for run-the-bank functions, there’s room for cautious optimism in 2015.