Equifax's knee-jerk response is shambolic

The on the hack against credit reporting firm Equifax is a textbook example of how not to handle a data breach effectively.

Equifax's knee-jerk response is shambolic

Over half the population of America was put at risk, not to mention the vast number of credit cards that were compromised. Yet, despite the severe and far-reaching repercussions of the incident on customers, the reaction from the company has been lacklustre and worrying.

In response to the breach, Equifax created a website – Equifaxsecurity2017.com – that offers free identity theft protection and credit file monitoring to all US customers. However, customers are asked to input additional information into the website that doesn’t even have a valid security certificate. It’s akin to offering contents insurance to a person whose house has already been robbed – and potentially putting them at risk even further. What’s more, Equifax has been relatively tight lipped about the type of information that has been compromised, meaning if customers want to take advantage of the company’s Credit Freeze feature to prevent further credit theft, they have to use a PIN number that may or may not have been stolen by cybercriminals.

In short, Equifax’s knee-jerk and ill-considered response to the breach is shambolic. It appears the company is more concerned about its own image than supporting customers and providing transparency on what exactly has happened. With the GDPR legislation due to come down heavily on companies that neglect to better protect customer data, this should serve as a lesson to other businesses about how to be more prompt and forthcoming with action against cybercrime.