The 'bastions' of customer data?

Companies like Equifax are supposed to be the bastions of customer data.

The 'bastions' of customer data?

Yet, as has worryingly become commonplace today, businesses are continuing to neglect how they protect customer data – and even their own data. Recent research we conducted found that 86% of systems administrators within major enterprises – those people that hold the keys to an organisation’s kingdom – are using basic password authentication to protect data. What’s more, 50% of respondents admitted that business user accounts in their organisations were ‘not very secure.’

It’s no surprise, then, that we’re seeing hack after hack. But it’s no longer acceptable to put customers at risk, advising them to ‘change or use complex passwords’ when passwords are the root cause of the majority of data breaches today. Businesses have been warned that current security methods are no longer enough to fend off cyber criminals and it’s us – the general public – that are left to wonder who has access to our data and which of our online accounts could be compromised next.

The right security methods are out there – strong authentication that incorporates multiple levels of authentication such as PIN numbers, devices and biometrics. This makes it much more difficult for cybercriminals to hack into systems. But it appears businesses are getting lazy and lack the volition to make change. Equifax’s data breach is an example of the type of breach we should not be seeing today, and it’s worrying that calls for change are falling on deaf ears. Businesses will have no choice but to sit up and listen as GDPR comes into effect next year, but it’s reproachable to see businesses continuing to play fast and loose with our personal information until something bad happens to them.