Customer trust and behaviour in digital financial services – A Digital Banking Club Survey

Customer behaviour is driving digital financial services innovation, and customer experience will increasingly be at the heart of any digital financial services offering. Let us know your thoughts by filling out this Digital Banking Club online survey!

Customer behaviour is driving digital financial services innovation, and customer experience will increasingly be at the heart of any digital financial services offering.

Keen to understand more about customer trust and behaviour when it comes to digital financial services, Intelligent Environments recently commissioned a piece of research with YouGov. How would consumers describe their current bank? Which devices do they trust for specific banking activities? How many customers interact with their banks on social media?

We would love to hear thoughts on some of the results of this survey, to give us an expert industry perspective on the consumer findings.