Nicola Millard

Nicola Millard

Dr Nicola Millard is a customer experience futurologist at BT.

Having joined BT more than 20 years ago, Nicola has worked on numerous projects designing user interfaces and consulting with technologists. She has been involved in a number of BT ‘firsts’, including the application of intelligent systems into BT's call centres in the 1990s and BT's initial experimentation with home working. 


Cards International
Credit Strategy
Electronic Payments International
Life Insurance International
Motor Finance International
Private Banker International
Retail Banker International

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