Technology in Banking – Reinforcing corporate DNA with Technology in Search for the Holy Grail
The possibility of disruptors like Google, Apple and PayPal branching out into banking continues to dominate panel discussions, research reports and opinion articles worldwide. But banks should not be afraid of these players.
Banks are now in a phase where they are familiarizing themselves with new technologies. But more is needed. More is needed to face the problem of flat net interest income for the coming years. More is needed to increase fee and commission income. More is needed to conquer the holy grail of customer intimacy and customer trust banks are all fighting for. Bankers need to step beyond the phase of familiarization or playing around and experimenting with these technologies.