The Digital Banking Club hosted another breakfast Live Debate on December 4, 2104 on 'What the Branch can Learn from Digital Banking.'
The debate and following Q&A were thought interesting, lively and gave our attendees and panel members plenty to think about on this topic.
Points of discussion were:
- How can digital banking technologies accelerate branch transformation?
- How are banks using the branch to become part of an integrated customer experience that spans multiple banking channels?
- Is there scope for banks to roll out digital branches?
- How can banks learn from retailers that have transformed their front-end and back-end operations by using digital tools?
- How can banks utilise digital elements in a physical branch?
- Is there scope for banks to introduce a network including differentiated branches targeting specific customer segments?
- How can increased use of digital tools enable banks to optimise service levels while keeping costs under control?
The panel included:
- HOST: Douglas Blakey, Editor of the Consumer Finance Titles, Timetric
- Stewart Bromley, Director of People and Customer Experience, Atom Bank
- David Young, Director of Change & Innovation, Metro Bank
- Terry Cordeiro, Head of Mobile, Royal Bank of Scotland
- Michael Allen, Chairman and Managing Director, Allen International
- Simon Cadbury, Head of Strategy & Innovation, Intelligent Environments