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What the Branch can Learn from Digital Banking

04 Dec, 2014

We hosted another successful Live Debate on 4th December 2014

What the Branch can Learn from Digital Banking
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NON-MEMBERS
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MEMBERS
Please register here for the Live Debate.

The Digital Banking Club hosted another breakfast Live Debate on December 4, 2104 on 'What the Branch can Learn from Digital Banking.'

The debate and following Q&A were thought interesting, lively and gave our attendees and panel members plenty to think about on this topic.

Points of discussion were:

  • How can digital banking technologies accelerate branch transformation?
  • How are banks using the branch to become part of an integrated customer experience that spans multiple banking channels?
  • Is there scope for banks to roll out digital branches?
  • How can banks learn from retailers that have transformed their front-end and back-end operations by using digital tools?
  • How can banks utilise digital elements in a physical branch?
  • Is there scope for banks to introduce a network including differentiated branches targeting specific customer segments?
  • How can increased use of digital tools enable banks to optimise service levels while keeping costs under control?

Download the full write up of the event here!

The panel included:

  • HOST: Douglas Blakey, Editor of the Consumer Finance Titles, Timetric
  • Stewart Bromley, Director of People and Customer Experience, Atom Bank
  • David Young, Director of Change & Innovation, Metro Bank
  • Terry Cordeiro, Head of Mobile, Royal Bank of Scotland
  • Michael Allen, Chairman and Managing Director, Allen International
  • Simon Cadbury, Head of Strategy & Innovation, Intelligent Environments

 

Douglas Blakey

Douglas Blakey

Group Editor of Consumer Finance Titles at Timetric

Stewart Bromley

Stewart Bromley

Director of People and Customer Experience, Atom Bank

David Young

David Young

Director of Change & Innovation, Metro Bank

Terry Cordeiro

Terry Cordeiro

Head of Mobile, Royal Bank of Scotland

Michael Allen

Michael Allen

Chairman and Managing Director, Allen International

Simon Cadbury

Simon Cadbury

Head of Strategy & Innovation, Intelligent Environments

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