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Today’s digital banking security is outmoded and offers a poor customer experience

02 Oct, 2014

We hosted another Live Debate on Thursday, October 2nd 2014.

Today’s digital banking security is outmoded and offers a poor customer experience
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The Digital Banking Club hosted another Live Debate in the form of an interactive breakfast debate on Today’s digital banking security is outmoded and offers a poor customer experience!

The debate provided much food for thought on financial services industry needing to set a higher security standard in the fight against cybercrime.

Points of discussion were:

  • Is the issue of protecting customers getting easier or harder?
  • How are consumer perceptions around security impacting customer adoption of online & mobile banking services? How can these be overcome?
  • What is the right balance between security and usability? What do customers want?
  • Who is most responsible for a customer’s online security – the customer or their bank?
  • What role can technology play?

Download the full write up of the event here!

The panel Included:

  • HOST: Douglas Blakey, Editor of the Consumer Finance Titles, Timetric
  • Tarika Dhingra, Digital Security and Authentication, RBS Group
  • Bruce McKee, Financial Services Industry Lead, Microsoft UK
  • Roy Vella, Digital expert, Vella Ventures
  • Andrew Tarver, Founder and CEO, BOLDROCKET
  • Clayton Locke, CTO, Intelligent Environments
Tarika Dhingra

Tarika Dhingra

Digital Security and Authentication, RBS Group

Douglas Blakey

Douglas Blakey

Group Editor of Consumer Finance Titles at Timetric

Host

Roy Vella

Roy Vella

Digital expert, Vella Ventures

Bruce McKee

Bruce McKee

Financial Services Industry Lead, Microsoft UK

Clayton Locke

Clayton Locke

CTO, Intelligent Environments

Andrew Tarver

Andrew Tarver

Founder and CEO BOLDROCKET

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