TSB to invest £250m to improve digital offering
British lender TSB has said that it will invest £250m to improve its digital offering and branch network, as part of its growth strategy.
The bank, which is currently the subject of a £1.7bn takeover by Spain’s Banco Sabadell, is also planning to double its digital banking team by hiring 42 new staffs.
As a part of the growth strategy, TSB has introduced a local number in every branch, extended the opening hours for 375 of its branches with 328 branches remaining open on a Saturday in addition to refurbishing 323 branches.
TSB’s managing director of branch and business banking Peter Navin said: “Our new look branch design combines personal service with new technology, which is just part of our commitment to bring better banking to Britain.
“We’ve been watching the way customers use our branches and where there are two branches close together, customers already have a clear preference to which one they’d rather use. It’s common sense to close the ‘spare’ branch and invest in the more popular one to give a better service and experience to our customers.”