Western Union launches Facebook Messenger bot for money transfer

Western Union has introduced a money transfer bot for Facebook Messenger to allow its US customers to transfer funds to over 200 countries.

Western Union launches Facebook Messenger bot for money transfer

The bot will give Western Union customers access to its cross-border money transfer platform, which is embedded inside Messenger.

The funds can be received into bank accounts globally or in cash at half a million global retail agent locations.

Messenger users will have access to Western Union’s digital and retail cross-border money transfer platform as well as real-time foreign exchange rates and automated customer support, the company said.

Western Union president of global money transfer Odilon Almeida said: “Western Union’s global money movement platform—trusted by millions of customers worldwide—can now be accessed through the world’s largest social network platform by users in the U.S., enabling convenience, access and simplicity to further connect individuals and communities all over the world.

“The Messenger platform allows Western Union to interact with our U.S. customers where they are, when they need us, in the most natural, conversational way.”

Facebook vice president of Messenger David Marcus said: “Our Messenger community in the U.S. can now connect with the rest of the world via Western Union’s services—either digitally or to a physical location—when sending money. We are thrilled that the Western Union money transfer bot for Messenger is launching today.”