A new solution
Destin Solutions, a local government data reporting and analytics specialist, is using data intelligence to tackle council debt.
Destin has been developing technology to support local authorities and other public sector organisations since 2005. They offer debt reporting, debt analytics and the delivery of workflow applications through a number of products used to generate revenue and improve.
Its most recent offering was formed as part of a joint venture with Ascendant Solutions, in March this year. Ascendant helps organisations maximize collections by taking their customer data and profiling, cleansing and checking it against numerous data sources to provide a full account of a customers’ health, wealth and trading status. The solution, now offered through Destin, is available to local authorities, utilities and commercial lending markets.
Ascendant provides councils with a platform for viewing all their internal customer information alongside up-to-date external data in areas including business rates, council tax, single person discounts and empty homes.
By consolidating information in areas like council tax, housing benefits overpayments, benefits, National Non-Domestic Rates (NNDR) and rent payments, Ascendant can provide authorities with a single view of all debt.
The platform can identify who owes what, the nature of the debt and a whole range of other customer related information which will help councils understand what is working or what needs improvement in relation to collections, revenue generation and instances of fraud and error.
Ascendant can be altered for each authority with the option to select and view external data alongside their own in-house data in any or all the areas required.
Using Ascendant for council tax will mean Destin will use its own data resources and sets to crosscheck existing council data is up to date, and in turn will use this data to help trace individuals who may have left properties with no forwarding details, so that debt can be recovered expediently.
The platform will highlight where the largest amounts of debt have been accumulated or flag up repeated instances of non-payment so that problem accounts can be more readily identified and dealt with accordingly.
The solution uses credit referencing data to help identify those who can’t pay versus those who won’t pay. It also identifies potential payment issues at an early stage for a more proactive collections strategy.
It also identifies the appointment or resignation of directors, any significant increases or decreases in revenues and profit, any CCJs registered against a business or individual and if a business is entering or trading whilst insolvent.