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HSBC to employ humanoid robots in US bank branch

29 Jun, 2018

HSBC Bank USA has signed an agreement to bring SoftBank Robotics America’s (SBRA) humanoid robot, Pepper to transform its customers’ branch

HSBC to employ humanoid robots in US bank branch

At the outset, a total of seven Pepper robots will be deployed at HSBC’s Fifth Avenue branch in New York, where it will greet customers and answer their basic questions.

If the trial proves successful, the bank will deploy the humanoid robots across its all 228 retail branches across the US, CNBC reported.

HSBC regional head of retail banking and wealth management for the US and Canada Pablo Sanchez said: “We’re focused on developing the ‘branch of the future,’ and our use of Pepper will streamline branch operations and delight our customers, allowing bank staff to have deeper, more high-value customer engagements.

“Pepper will help educate consumers on basic product information and the availability of self-service banking options, as well as asking some initial questions to determine how we can best meet their banking needs.”

Based on customers’ answers to qualifying questions, Pepper will notify a banker about the customer’s requirement, thus, helping to slash customer waiting time and free up the time of their bankers.

Additionally, the robot will provide customers with information on ATMs, the HSBC Mobile Banking app, self-service options, customer support, among other services.

The interactive robot will also educate customers about the latest products and services launched by the bank.

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