NCR launches next-generation tech to enhance retail banking experience

NCR has unveiled new, next-generation technology to enable banks and credit unions to enhance branch customer service and transform the retail banking experience.

NCR has unveiled new, next-generation technology to enable banks and credit unions to enhance branch customer service and transform the retail banking experience.

Known as NCR Interactive Banker, the new platform eliminates velvet ropes, teller counters and vaults in smaller, more personal branches to better connect with customers.

Interactive Banker comprises two components – an advanced financial services kiosk and sophisticated branch software installed on tablet PCs.

The sleek and modern design kiosk can complete nearly 90% of typical branch transactions, while the branch software installed on tablet PCs will free bank staff to help customers as they conduct transactions on the kiosks.

The company said that using its latest technology financial institutions can move their associates into the open to directly interact with consumers, similar to other consumer experiences such as shopping, checking in to the airport or going to the doctor.

Furthermore leveraging Interactive Banker, banks and credit unions can eliminate teller counters, bank vaults and other back-office functions that take up to 70% of a branch’s floor space.

NCR believes that Interactive Banker enables a financial institution to increase its annual operating profit by up to $300 per square foot.

NCR Interactive Services vice president and general manager Jed Taylor said, "Interactive Banker uses technology to make the interaction between people more meaningful."

"By bringing tellers and all of their equipment out from behind the counter interact with customers in an open environment, we incorporate technology while retaining that human touch."

Interactive Banker is available now in key markets globally, including North America, Western Europe and South Asia.