Backbase unveils new digital banking solution for banks and credit unions

Netherlands-based Backbase has released a new out-of-the-box digital banking platform for banks and credit unions, known as Backbase Engage, designed to enable them to enhance their customer experience.

Netherlands-based Backbase has released a new out-of-the-box digital banking platform for banks and credit unions, known as Backbase Engage, designed to enable them to enhance their customer experience.

The omni-channel banking platform comprises all the functionality that financial organisations require to offer a better internet and mobile banking customer experience.

Featuring a flexible, modular architecture, the platform allows banks and credit unions to control their digital strategy and the creation of their digital banking experiences.

Offering full support for internet, tablet, and mobile banking, the flexibility Backbase Engage empowers financial institutions to optimise their digital channels to enhance online sales and increase their share of wallet.

Backbase Engage features almost all the apps required in a common digital banking scenarios, including login, two-factor authentication, account overview, transaction details, PFM, bill-pay, transfers, P2P payments, message centre, address book, and social integration.

Furthermore, these apps are all optimised for regular browsers and are included in Backbase Engage’s pre-built native mobile app, available for Android and iOS.

Commenting on the launch, Backbase CEO and co-founder, Jouk Pleiter, said: "A superior user experience, across all channels and devices, is essential for any bank that wants to stay relevant.

"With Backbase Engage we are offering an out-of-the-box solution for banks and credit unions that want to be able to compete with both their big rivals and the new banks that are starting to nibble at their customer base."