South Africa’s FNB improves online experience

South Africa’s First National Bank (FNB) has launched a series of new features for its website in order to improve the customer experience online.

South Africa’s First National Bank (FNB) has launched a series of new features for its website in order to improve the customer experience online.

The new services include the import of receipt details online and the possibility for users to change their card’s PIN code.

"Forgetting your bank card’s PIN or getting it wrong three times in a row can happen to anyone; in the past that could mean that customers would need to go to a branch to reset their PIN. It can now be done immediately online," said Lee-Ann van Zyl, CEO of FNB Online Banking.

Also, primary account holders can now share their accounts with family members with the new ability to create secondary users within their own profiles.

"We continue to strive to make our online environment as simple as possible and add features that will help our customers, not only with their banking, but also in their everyday activities," said van Zyl.

The bank’s aim at "simplifying its digital channels" follows the loss of its place as the country’s favourite online banking service to the benefit of Capitec Bank, according to an internet banking satisfaction survey by HumanIPO.

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