RBS opens technology-driven branch at Edinburgh West End

Royal Bank of Scotland (RBS) has opened its renovated branch at Edinburgh West End with new technology initiatives that will enable staff to directly interact with customers and help them with their transactions.

Royal Bank of Scotland (RBS) has opened its renovated branch at Edinburgh West End with new technology initiatives that will enable staff to directly interact with customers and help them with their transactions.

The renovation programme was part of RBS’ plan to invest £26m in Scotland’s branches and make the West End branch most updated in Scotland and the UK.

The technology-driven initiatives include addition of two iPads for customers to register and access online banking services, free Wi-Fi for customers to use their own digital devices in the branch, and installation of Cash and Deposit machines (CDMs) for customers to pay in cheques, cash and coins.

RBS Scotland branch and private banking managing director, Chris Wilson, said the Edinburgh West End branch is Scotland’s branch of the future as it’s been fitted with state-of-the-art technology to serve their customers better.

"We’ve adapted the branch to suit the different ways our customers choose to bank with us, making it easier for them to do their everyday transactions themselves and by removing the branch counters, staff now have more time to speak to customers about their banking needs," Wilson added.