Mountain America introduce technology champions into branches

Mountain America Credit Union has installed a trained "technology champion" into each of its 76 branches.

Mountain America Credit Union has installed a trained "technology champion" into each of its 76 branches.

The technology experts aim to assist customers and answer questions on mobile and online banking services.

Rob Cummings, SVP, online and mobile banking, Mountain America, said: "There’s nothing like hands-on help with technology, so we’ve turned every branch into a mini tech haven for our members who have questions or need a demonstration.

"Considering that more transactions are performed every day via Mountain America’s online and mobile services than in all of our branches combined, we can see our members are rapidly embracing technology solutions."

Cummings added: "In addition to helping members, our technology champions are also a valuable conduit for member feedback, allowing us to improve our online and mobile offerings faster and more effectively."

The move to install technology experts into its branches comes after Mountain America saw more than 35,000 new mobile app downloads in the first third of 2013.

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