RBI Awards 2012: winners revealed

BNP Paribas (BNPP) has scooped the top honour at RBI's annual industry awards: Global Retail Bank of the Year.

BNP Paribas (BNPP) has scooped the top honour at RBI’s annual industry awards: Global Retail Bank of the Year.

Royal Bank of Canada (RBC) was named as 2012’s Global Retail Bank runner up. RBC also received the award for North American Retail Bank of the Year and Best Innovation in Customer Service.

Raiffeisen, Standard Bank SA, Al Hilal Bank, Santander, and DBS each won regional awards for retail banking excellence.

RBI received nominations from and on behalf of over 300 banks, up by 10% from the 2011 awards.

Cutting down the nominations to a shortlist of banks for each category brought out 50 separate banks shortlisted across the 21 Awards categories.

Douglas Blakey, editor of Retail Banker International, said: "We’re very happy that we had a record number of nominations this year and expect to do even better next year.

"Almost all of the entries had clearly been very carefully thought out with a great deal of time and effort going in to them.

"Selecting the final winner in a large number of the Awards categories was no easy task.

"BNPP was a worthy winner of the Award for leading retail bank in 2012, going from strength to strength in 2012 and recovering well from a challenging 2011."

A supplement profiling the Awards winners will be released with the June issue of Retail Banker International.

RBI 2012 Award Winners:

Best Retail Bank – Global – BNP Paribas

Best Retail Bank in North America – Royal Bank of Canada

Best Retail Bank in Europe – Raiffeisen

Best Retail Bank in Africa – Standard Chartered SA

Best Retail Bank in the Middle East – Al Hilal Bank

Best Retail Bank in Latin America – Santander

Best Retail Bank in Asia Pacific – DBS

Best Branch Strategy – First National South Africa

Best Online Banking Strategy – Alior

Best Mobile Banking Strategy – ACLEDA

Best Corporate Social Responsibility Programme – Lloyds

Best Payment Innovation – PNC

Best IT Innovation of the year – Palmetto Bank

Best Product Innovation – Capital Bank US

Best Innovation in Customer Service – Royal Bank of Canada

Best use of Social Media in Customer Service – Kasikornbank

Best use of Social Media in a Marketing Campaign – American Express

Merger & Acquisition of the Year – Santander

Best IT Strategy of the Year – First Nations Bank Canada

Retail Banker of the Year – Arrie Rautenbach, head of retail banking – ABSA